Privacy Policy

Last Updated: June 15, 2025

1. Introduction

At Salient Engineering ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our products and services, and tell you about your privacy rights and how the law protects you.

We recommend that you read this privacy policy carefully so that you fully understand how we collect and process your data. By accessing our website or using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information

This may include:

  • Identity Data: Name, job title, company, and other identifiers
  • Contact Data: Email address, telephone numbers, postal address
  • Financial Data: Payment information for purchases (processed securely through third-party payment processors)
  • Account Data: Username and password
  • Profile Data: Your preferences, feedback, and survey responses

2.2 Technical Information

When you interact with our website or services, we may automatically collect:

  • Device Data: IP address, browser type and version, operating system, device information
  • Usage Data: Information about how you use our website, products and services
  • Log Data: Error reports, activity logs, and performance data

2.3 Service Data

When using our cloud infrastructure products, you may provide us with:

  • Configuration data relating to your cloud environment
  • Access credentials to your cloud accounts (which are encrypted and securely stored)
  • Network topology and infrastructure information

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Direct interactions: Information you provide when filling out forms, creating an account, subscribing to services, or contacting us
  • Automated technologies: As you interact with our website, we automatically collect technical data about your equipment, browsing actions and patterns
  • Third parties: We may receive information about you from various third parties such as analytics providers and business partners

4. How We Use Your Information

We use your information for the following purposes:

4.1 Provide and Improve Our Services

  • Deliver the products and services you have requested
  • Manage your account and subscription
  • Process payments and transactions
  • Improve and optimize our website and services
  • Develop new products, services, and features

4.2 Communication

  • Respond to your inquiries, comments, or questions
  • Provide technical support and customer service
  • Send administrative information, such as updates to our terms or privacy policy
  • With your consent, send marketing communications about our products and services

4.3 Security and Legal Compliance

  • Protect our website, products, services, and users from fraud, unauthorized access, and other security threats
  • Verify your identity when necessary
  • Comply with legal obligations and enforce our terms
  • Resolve disputes and troubleshoot problems

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

  • Essential cookies: Necessary for the website to function properly
  • Analytics cookies: Help us understand how visitors interact with our website
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or services.

6. Data Sharing and Disclosure

We may share your personal information with:

6.1 Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related tasks, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6.2 Business Transfers

If Salient Engineering is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6.4 With Your Consent

We may share your personal information with third parties when we have your consent to do so.

7. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data both in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures
  • Employee training on data protection and security best practices

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

For business purposes, we generally keep basic user data for up to 7 years after the end of our business relationship, unless a longer retention period is required by law.

9. Your Data Protection Rights

Depending on your jurisdiction, you may have the following data protection rights:

  • Access: You can request copies of your personal information
  • Rectification: You can request that we correct inaccurate or complete incomplete information
  • Erasure: You can request that we delete your personal information in certain circumstances
  • Restriction: You can request that we temporarily or permanently stop processing your personal information
  • Data portability: You can request a copy of your information in a structured, machine-readable format
  • Objection: You can object to our processing of your personal information
  • Withdraw consent: Where we rely on your consent to process your personal information, you can withdraw that consent at any time

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in the United States, but we may use service providers located in various countries.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. Your submission of such information represents your agreement to that transfer.

When we transfer personal data from the European Economic Area (EEA) or United Kingdom to countries that may not provide an equivalent level of data protection, we implement appropriate safeguards such as Standard Contractual Clauses or rely on other legal bases for the transfer.

11. Children's Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

If you have unresolved concerns, you may also have the right to complain to a data protection authority in the jurisdiction where you live or work, or where you believe a breach may have occurred.